PERSONAL DATA PROTECTION POLICY

The protection of the privacy and individual rights of our customers when visiting our website plays a crucial role in ensuring the secure use of our services and offers. When you visit our online store, personal data is collected, processed, and used. Through this Privacy Policy, we wish to emphasize our commitment to handling your data in a secure and reliable manner and to explain how we use our customers’ personal data.

The processing of personal data is carried out in accordance with the provisions of the General Data Protection Regulation (GDPR 2016/679), any applicable national and European legislation governing specific sectors, the applicable Greek legislation on the protection of personal data, as well as the legislation concerning the protection of personal data and privacy in the field of electronic communications (Law 3471/2006, as in force from time to time), and the decisions of the Hellenic Data Protection Authority.

Responsible Legal Entity

The data controller, within the meaning of personal data protection legislation, is the company “MAREORA IKE”, registered under GEMI No. 145199901000, Tax Identification Number (VAT No.) 800931240, with its registered office located at 125 G. Papandreou Street, Vyronas, Attica, Postal Code 16231, Greece.

For any questions or requests, please send an email to [email protected].

What Is Personal Data?

Personal data is information that can be attributed to you as an individual. This includes, for example, information such as your name, address, email address, and telephone number.

In addition, during each visit to our website, further data is automatically collected for technical reasons, such as the IP address assigned to your computer by your internet service provider for connecting to the Internet, information regarding the website from which you accessed our site, and information relating to the web browser used by you (technical information). This data is stored for 7 days.

In individual cases, this technical information may constitute personal data. As a general rule, however, we use technical information only to the extent necessary for technical purposes, namely for the operation and protection of our website against attacks and misuse, as well as in pseudonymized or anonymized form for statistical purposes.

How We Use Your Personal Data

We collect, process, and use your personal data, particularly when you visit mareora.gr, register on mareora.gr, log into an existing customer account, or place an order through mareora.gr.

We use your data only in accordance with applicable legal provisions, this Privacy Policy, and, where required, your consent. In many cases, data is also used only in a pseudonymized or anonymized form.

Website Visits

Log Files

When you visit the pages of mareora.gr, the following information is generally stored for technical reasons in so-called log files:

• The IP address (Internet Protocol address) of the accessing computer;
• The website from which you accessed our website (referrer);
• The pages of our website that you visit;
• The date of your visit;
• Browser type;
• Operating system.

This data is stored for a maximum period of 7 days as a technical safeguard to protect data processing systems against unauthorized access.

Pseudonymous User Profiles

Within the limits permitted by law, we may create and analyze user profiles under a pseudonym for advertising purposes, market research, and the customization of our services to better meet our customers’ needs. This will only occur to the extent that you have not exercised your legal right to object to the use of your data at any time (please refer to the information regarding the right to object in the relevant sections below).

Registration, Login, and Orders

When you register, log in, place an order, or are logged in and attempt to place an order without completing it, we collect, process, and use the personal data and information you provide to us in accordance with applicable data protection legislation.

We may use information regarding the products and services involved in your order attempt in order to contact you using the details you provided during registration, for which you grant your consent.

The information we request from you in order to provide the services you require is identified as mandatory fields in the relevant forms. Other information is optional.

For the conclusion and performance of contracts, we may request, as applicable, contact information such as your name, delivery and billing address, as well as information relating to your chosen payment method.

In addition, we use your data to maintain our customer database so that only relevant information is stored therein.

To prevent data entry errors and to ensure that the products you have ordered are actually delivered to you, we verify that the address you provide is complete and accurate.

Information About Our Product Range, Special Promotions, and Other Updates

We use your data to send you information regarding products that you have ordered or attempted to order from our product range, as well as other promotional offers from mareora.gr, to the email address you have provided.

You may unsubscribe from these email communications at any time.

In addition, we may send you information about our own goods and services to the email address provided by you during a purchase, even without your prior consent for this specific purpose. You may object to receiving such emails at any time and at no cost other than the standard transmission costs charged by your service provider.

We want you to enjoy reading our emails. Therefore, we strive to include only information that may be of interest to you. To achieve this, we measure and store in your user profile metrics such as email open rates and click-through rates, including whether and when you open our emails, which content you click on, and whether and why our emails may not have been delivered. We may also use this data for statistical purposes.

We may also use your information to send details of promotional campaigns and special offers of mareora.gr by postal mail. You may object to receiving such communications at any time.

Miscellaneous

We store and use your data when you contact us via email, through our contact form, or when you otherwise choose to provide us with information and thereby transmit your data to us for that purpose.

In addition, we store and use personal data and technical information to the extent necessary to prevent or prosecute misuse or other unlawful conduct on our website, for example, to maintain data security in the event of attacks against our information technology systems.

Finally, we store and use your data where we are legally obligated to do so, such as in response to an official request, court order, or other decision by competent authorities, as well as for the protection and enforcement of our rights and claims and for legal defense purposes.

To Whom We Disclose Your Personal Data

When transferring your personal data, we continuously ensure the highest possible level of security. Therefore, your data will only be disclosed to service providers and partner companies that have been carefully selected and contractually bound in advance.

Furthermore, your data is transferred only to entities located within the European Economic Area (EEA) and therefore subject to the strict data protection legislation of the European Union, or to entities that have committed to complying with equivalent data protection and security standards.

Disclosure to Service Providers

For the operation of mareora.gr and the performance of our contractual obligations, we engage various service providers, for example for central IT services, website hosting, payment processing, product delivery, or hardware installation. We provide such service providers with the necessary data (e.g., name and address) required for the performance of their duties.

Some of these companies act as external data processors on our behalf and therefore use the data provided solely in accordance with our instructions. Accordingly, we have entered into agreements with these companies regarding the implementation of security measures and regularly monitor compliance with such measures.

Unlike external data processing arrangements, we disclose data to third parties in connection with the performance of contracts in the following cases:

• For the delivery of goods to transportation and postal service providers, as designated when placing an order.
• For payment processing to the payment service providers selected by you when placing an order.

In the case of payment by credit card, transactions are processed through the Eurobank payment platform.

In the case of payment by electronic bank transfer, processing is carried out by the banking institution selected by you, namely:

• Alpha Bank S.A.
• Eurobank S.A.
• Piraeus Bank S.A.
• National Bank of Greece S.A.

Disclosure to Third Parties

Finally, we may disclose your data to third parties or public authorities in accordance with applicable data protection laws where we are legally required to do so due to an official request, court order, or similar legal obligation.

We may also disclose such data where we are legally entitled to do so, for example where this is necessary for the investigation or prosecution of criminal offences, or for the protection, enforcement, and defense of our legal rights and claims.

Data Security

The security of your personal data is a high priority for us. Accordingly, we protect the data stored by us through appropriate technical and organizational measures designed to effectively prevent loss, unauthorized access, or misuse by third parties.

In particular, our employees who process personal data are bound by confidentiality obligations.

To protect your personal data, data transmissions are carried out in encrypted form. For example, we use TLS (Transport Layer Security) to secure communications through your internet browser. This can be identified by the padlock symbol displayed by your browser when a TLS-secured connection is established.

To ensure the long-term protection of your data, our technical security measures are regularly reviewed and, where necessary, adapted to current technological standards and best practices.

Your Rights

You have the legal right to be informed about the personal data we hold about you, as well as the right to request its correction or deletion.

The fastest, simplest, and most convenient way to exercise these rights is by logging into your customer account, where you can directly edit the data stored there or delete your customer account entirely.

Data that we are required to retain due to legal, regulatory, or contractual obligations, including obligations relating to the retention of commercial records, will be blocked from further processing rather than deleted, in order to prevent their use for any other purposes.

Consent and Right to Object

Where we use data for a purpose that, under applicable law, requires your consent, we will always request your explicit permission and document the consent granted in accordance with data protection regulations.

Any consent given may be withdrawn at any time with effect for the future. You may also object at any time to the future use of your data for advertising, market research, or opinion research purposes.

Please note that, for technical reasons, the implementation of your objection or withdrawal of consent may require some time, and you may continue to receive communications from us during this period.

For the withdrawal of your consent or the exercise of your right to object, a simple notification from you is sufficient. For this purpose, you may use our contact details (see Section 1) without incurring any costs other than the standard charges imposed by your communication service provider.

Where you receive information from us by email, you may also exercise your right more easily by clicking the unsubscribe link included in the relevant email message.

Social Media Buttons

Please refer to your browser’s individual settings and options regarding the management of cookies and web beacons. Information on these settings can be obtained from the manufacturer or provider of your browser.

In addition, third-party providers offer browser extensions and plug-ins that allow you to customize how your browser handles cookies and personal information.

Links to Third-Party Websites

The Website may contain links to websites operated by other companies.

We are not responsible for the data protection practices or privacy policies of external websites that may be accessed through such links. We encourage you to review the privacy policies of those external websites before providing any personal data.

Changes to This Privacy Policy

We are committed to offering our customers attractive products and services and therefore continuously adapt our product range to meet customer needs and preferences.

As a result, it may become necessary to update or amend this Privacy Policy from time to time. We therefore recommend that you review this page regularly to stay informed of any changes.

To the extent that any such modifications affect the consent you have previously provided, we will notify you separately and appropriately in accordance with applicable legal requirements.